? Support Policy

Last updated: 1 November 1, 2025

At Gaayatri Global, we are committed to providing helpful and timely support for all your queries regarding products, orders, returns, and general assistance.

1. Contact Methods and Availability

You can reach our support team through the following channels:

2. Response Time Commitment

We aim to resolve your issues as quickly as possible. Our standard response times are:

• Email Support: We aim to respond to all email inquiries within 1-2 business days.

• Phone Support: Immediate assistance during business hours. If our line is busy, please leave a voicemail, and we will return your call within 4 business hours.

Note: Response times may be longer during peak holiday seasons or promotional periods. We appreciate your patience during these times.

3. Scope of Support

We are here to help with questions related to:

• Product Information: Details, specifications, and usage instructions.

• Ordering: Placing an order, tracking status, modifications, or cancellations (subject to processing status).

• Payments: Issues with payment processing or billing inquiries.

• Returns & Exchanges: Guidance on our 7-day return policy and initiating a request as per our Return Policy (see below).

• Shipping & Delivery: Queries regarding tracking and expected delivery timelines.

Out of Scope

Our support team cannot assist with technical issues related to your personal computer, internet access, or third-party software.

4. Support for Returns and Exchanges

For all matters concerning returns and exchanges, please refer to our Return Policy details:

• Return Period: You have 7 calendar days from the date you received your item to initiate a return.

• How to Initiate: You must contact us first via email at gaayatriglobal@gmail.com or phone at 9929099464 to request a return authorization.

• Refund Processing: Once a return is approved, refunds typically take 7 business days to process back to your original payment method.

• Defective Items: We only replace items if they are defective or damaged.

Please Note: All returned items must be unused, in original packaging, and include the receipt or proof of purchase.

5. Feedback

We constantly strive to improve our customer experience. If you have any feedback regarding the quality of the support you received, please send a detailed email to gaayatriglobal@gmail.com with the subject line: "Support Feedback."